SMASH Privacy Policy

SmashScrap.ca LTD (“SMASH,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with our public-facing websites, forms, communications, and our SMS/text messaging program.

This policy applies to public-facing interactions involving:

• smashscrap.com
• smashrecycling.ca
• smash-cars.com and smash-cars.ca
• getmyscrap.com and getmyscrapcar.com
• SMS messages sent from 1-855-762-7474 and 343-337-6274

Separate privacy terms may apply to restricted/invite-only or account-restricted environments provided to approved registered users.

1) Personal Information We Collect

Depending on your interaction, we may collect:

• Contact details (name, email, phone number, address, city/province/state, postal/ZIP)
• Request/service details (quote requests, vehicle/scrap details you submit, scheduling info, support notes)
• Communications (emails, calls, voicemails, texts, and message content you send us)
• SMS program data (opt-in/out status, timestamps, keyword replies like STOP/HELP/START, message delivery metadata)
• Technical data (IP address, device/browser info, pages visited, timestamps; approximate location from IP)

2) How We Collect It

We collect information:

• Directly from you (forms, calls, emails, texts)
• Automatically (server logs, cookies/analytics on public pages)
• From service providers that support communications delivery
• From partners where needed to fulfill a request you initiated (e.g., recycling partners), consistent with disclosures at the point of collection

3) How We Use Personal Information

We use it to:

• Respond to inquiries, provide quotes, schedule pickups, and deliver requested services
• Operate and administer the SMS program and customer communications
• Provide account security and authentication (including 2FA where applicable)
• Maintain consent/suppression records and comply with law (CASL/TCPA and related requirements)
• Operate, secure, troubleshoot, and improve our websites and systems
• Prevent fraud/abuse and protect our users and services

4) SMS Program + Mobile Information

If you consent to receive texts from us, we may send service-related messages such as verification codes, account/support notifications, quote follow-ups, scheduling/pickup coordination, and shipping/service updates.

• Message frequency varies.
• Message and data rates may apply.
• Opt out anytime by replying STOP; request help by replying HELP.

No mobile information, SMS consent data, or text messaging originator opt-in data will be shared with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with vendors who help deliver/support communications (e.g., messaging providers, telecom carriers, hosting/support tools) acting on our behalf.

See SMS Terms: https://smashscrap.com/terms

5) Cookies / Analytics

We may use cookies and similar technologies on public pages for essential site functions, security, analytics, and performance. You can control cookies through browser settings.

6) Disclosure of Personal Information

We may disclose personal information to:

• Service providers (hosting, messaging, email delivery, analytics, support tools)
• Recycling/service partners when necessary to fulfill a request you initiated
• Authorities where required/permitted by law
• Parties to a business transaction (e.g., merger/acquisition) subject to appropriate safeguards

7) Cross-Border Processing

Your information may be stored/processed in Canada, the United States, or other jurisdictions where we or our providers operate, and may be subject to the laws of those jurisdictions.

8) Retention

We retain personal information as long as reasonably necessary for the purposes described above, including maintaining records of consent/opt-out and meeting legal, audit, and dispute-resolution obligations. Retention periods vary by data type and purpose.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure.

10) Your Choices and Rights

Depending on your jurisdiction, you may request access, correction, or deletion of certain personal information, and you may withdraw consent where applicable (including SMS opt-out by replying STOP). Contact us to make a privacy request.

11) Contact Us

12) Updates

We may update this policy by posting a new version and updating the “Last Updated” date.